QuickBooks shipping manager not working: Shipping Manager database Error

QuickBooks shipping manager not working: Shipping Manager database Error

QuickBooks shipping manager not working

Accounting program like QuickBooks is convenient not only because of its capabilities in managing finances but because of its flexibility to be used anywhere. It is no longer limited to a single industry but is being widely used everywhere.

Are you a Quickbooks user?

Today people are using Quickbooks to manage their businesses which include:

  • Bars,
  • Coffee Shops,
  • Convenience stores,
  • Food trucks,
  • Events,
  • Liquor stores,
  • Vape Shops,
  • Restaurants,
  • Fashion retail and more.

Thus, it is no longer industry specific. In fact, you might get confused on choosing the platform but you will never run out of options, such is the beauty of the program.


To, extend the capabilities further you can make use of certain add-ons which makes processing data lot more powerful. Shipping manager is one such app that you buy as an add-on to manage your shipping business.

Shipping manager not working:

If you are already using the add-on to manage your shipping business and if the app is not working for some reason giving you the error like:

“The Database Manager is newer than the app itself. Resolve this issue.”

The reason, why you see this error:

  • You may be accessing shipping manager from client’s computer.
  • You may have corrupted database.
  • QuickBooks may be at fault.


Here is what you can do to fix your issue.

If you are facing shipping manager error while working on Quickbooks Desktop then follow the steps given below:

  1. The very first thing you would need to do is logout from the application. If you are already using Quickbooks, then closing the program is recommended.
  2. Now head over to the below-given path and Change the name of the folder. If the folder is named like Xyz then replace it with XyzOLD. This will help you identify between Old and New folders. Here is a path to find Shipping Manager folder:
    • Head over to your C drive,
    • Double click on the Program Files,
    • Now choose the company file and click over the Intuit folder,
    • Here is where you will see the Shipping Manager folder.
    • Rename the folder by placing OLD in the end.
  3. Run the Installation Wizard: Here you will need to run the repair tool, uninstall the program and then Re-install it. This will help you repair any error you are facing within the program. The way you can do this is by:
    • Creating and securing your backup. If you are facing any issues while creating backup then read this article.
    • Once the backup has been secured, now from the Start menu, click on the control panel tab.
    • Uninstall the program using Programs tab. This you can do by clicking on the program named “Quickbooks” and choosing to uninstall the program.
    • When the uninstall is finished, you will receive a message. Click Ok and then Next.
    • Finish the task.
  4. Reinstall Quickbooks:
  1. Now that you are done with the installation process, open the program.
  2. Head over to the files menu and select from the options like UPS shipping or FedEx shipping.
  3. Hit the settings tab and re-enter your credentials.
  4. Hit apply changes and you should be fine.

When you are all done then you should face no issues now. But if you still see the same error again then there must be some issue going on with your Quickbooks account. It’s better to contact Quickbooks proadvisor at their toll-free number at 1800-940-7442 then to keep on experimenting yourself, which might, later on, leave you in trouble.

Still in Doubt…!

Request a Call Back

Talk to our Quickbooks Proadvisor and resolve your issue over a phone call.

We gaurantee 100% satisfaction

You can even give us a call at our Quickbooks Intuit Canada support number at ✆ +1800-940-7442 and talk to our Proadvisor now.

Related articles:

Report Your Issue

(Didn't find what you were looking for! Report your issue and get customized help from our QuickBooks experts.)

QuickBooks Version:
Edition Year:
No of User: Licence
HELP Needed:
Operating System:

What is Qbpro?

We are a Quickbooks and TurboTax consulting firm that takes care of all the issues that people might ever face within these programs. If you are using any of the above platforms and are continuously faced with bugs then we are here to help. You can connect with us for errors related to Quickbooks or TurboTax via any of the medium below:

What Our Clients Say...

Here is what people have to say about us.

Countries We Serve:

Though we serve throughout the world but our clients majorly comes from Canada, USA, and the UK.

Leave a Reply

Your email address will not be published. Required fields are marked *

Contact Me

Leave a Message

Disclaimer: QBpro.ca is a reputable QuickBooks® Consulting firm that provides professional support services related to your accounting software. It is also a front-runner in providing 3rd party technical support services for quickbooks.


"Find QuickBooks proadvisors to help you in Canada"

Get our help for

Quickbooks Canada support quickbooks canada quickbooks online canada intuit canada quickbooks online canada login quickbooks online login canada qbo canada intuit canada login quickbooks login canada intuit tax canada intuit canada contact Quickbooks pro tech support number canada intuit turbotax canada qb online canada QuickBooks Point of Sale support quickbooks canada login quickbooks canada support quick books canada intuit quickbooks canada quickbooks canada online quickbooks payroll canada quickbooks enterprise canada intuit canada support TurboTax 800 Phone number 1 800 number for TurboTax Turbotax help line Turbotax support Canada Turbotax Canada phone number

Still facing issues

Get Help For Your QuickBooks Accounting Software

Resolve your every issue on a
Free 30 minutes call

Enter your details to get a cheat sheet of 96 awesome tricks to use Quickbooks like a pro.

We hate SPAM and promise to keep your email address safe.

Get FREE 30 minutes, Resolve your issues now!

Call Now: 1-800-940-7442